Dear Apothecary Shipping Policy

Effective Date: February 2025

 

Thank you for shopping with Dear Apothecary. Below is our shipping policy for all orders placed within the United States.

 

Order Processing

●     All orders are processed within 1 business day (Monday-Friday, excluding holidays).

●     You'll receive a confirmation email with tracking information as soon as your order ships.

●     Orders placed after 2 PM EST may be processed the next business day.

 

Domestic Shipping (U.S. Only)

We ship to all 50 states and U.S. territories via USPS. Most orders arrive within 5 to 10 business days, depending on your location.

Note: Delivery timelines are estimates and may vary due to carrier delays or high volume periods.

 

Shipping Costs

●     Shipping rates are calculated at checkout based on your location and selected service.

●     Free Standard Shipping on orders over $100 (before tax and after discounts).

 

Note: If your order qualifies for free or discounted shipping but a refund is later issued, actual shipping costs we paid will be deducted from your refund. Typical deductions: $6.99-$11.66 for packages under 1 lb, or $15.10-$17.62 for packages up to 3 lbs.

 

Tracking Your Order

●     Once shipped, you'll receive an email with tracking details.

●     Log in to your account on dearapothecary.com to check your order status anytime.

 

Address Verification

Please double-check your shipping address at checkout. Customers are responsible for providing accurate shipping information. Dear Apothecary is not responsible for packages delivered to incorrect addresses due to customer error.

 

●     Address changes: Must be submitted within 2 hours of order placement. Orders already transmitted to fulfillment cannot be modified.

 

Return to Sender & Address Errors

If a package is returned to us due to an incorrect address, refusal, or failure to claim, the following applies:

●     Refund option: We will refund the product price minus the original shipping cost and any return carrier fees charged to us.

●     Reshipment option: We will reship your order, but you must cover the new shipping cost. Reshipped orders due to address errors are final sale.

 

Lost Package & Delivery Disputes

If your package does not arrive, contact us at support@dearapothecary.com with your order number. We review each case individually and may offer a reshipment at our discretion.

●     No delivery scan: If tracking shows no delivery for 10+ business days past expected delivery, or shows "Returned to Sender," you may be eligible for a reshipment.

●     Tracking shows "Delivered": We may still offer a reshipment at our discretion. We recommend first checking with neighbors, building management, or filing a claim with USPS.

●     Multiple lost package claims: Repeated claims from the same customer, address, or payment method will trigger an account review and may result in denial of future reshipments or account suspension.

 

Reshipment Policy

Reshipments are offered as a one-time courtesy and are subject to the following terms:

●     All reshipments are final sale. No refunds, returns, exchanges, or satisfaction guarantee claims may be made on any reshipment.

●     One reshipment per customer lifetime. Each customer is eligible for only one (1) reshipment regardless of order history.

●     Exceptions at management discretion. We review each situation individually, but reshipments beyond the one-time courtesy are not guaranteed.

 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days at support@dearapothecary.com with photos of the issue. We will promptly replace or refund the affected items at no cost to you.

 

Questions?

We're here to help!

 

Email: support@dearapothecary.com

Website: dearapothecary.com

 

For complete return and refund terms, please visit dearapothecary.com/policies/refund-policy. Dear Apothecary reserves the right to update this policy at any time.