Dear Apothecary Return & Refund Policy

Effective Date: February 2025

 

60-Day Satisfaction Guarantee

We stand behind the quality of our supplements. If you're a first-time customer and not satisfied with your results after giving our product a fair trial, you may request a refund within 60 days of your purchase date.

 

Eligibility Requirements

●     First-time customers only. Each customer is entitled to one (1) satisfaction refund in their lifetime with Dear Apothecary.

●     Single bottle only. The guarantee covers one (1) bottle from your first order (not one bottle of each product). Multi-bottle bundles, subscription orders, and quantity discounts are final sale (see Bundle Returns for unopened bottle exceptions).

●     Minimum 30-day usage required. Supplements require consistent use to evaluate effectiveness. Refund requests citing "no results" will only be honored if you have used the product daily for at least 30 days.

●     Direct purchases only. Products purchased through Amazon, retail partners, or unauthorized resellers are not eligible for refunds through Dear Apothecary.

 

Fees & Deductions

The following may be deducted from your refund amount:

●     Restocking fee (multi-item orders only): 10% of product price or $10 minimum, whichever is greater. Applies to orders with multiple bottles or multiple products where unopened items are being returned.

●     Shipping costs: If your order qualified for free or discounted shipping, the actual carrier and handling cost we paid will be deducted. Typical deductions: $6.99–$11.66 for packages under 1 lb, or $15.10–$17.62 for packages up to 3 lbs.

●     Return shipping for address errors: If a package is returned to us due to an incorrect address, refusal, or unclaimed delivery, the original shipping cost plus any return carrier fees will be deducted from your refund.

 

Bundle & Multi-Bottle Returns

Multi-bottle bundles and quantity orders are final sale. Unopened bottles with intact tamper-evident seals may be eligible for return or store credit at management discretion. Unopened items must be returned at your expense with tracking. Contact support@dearapothecary.com with your order number to request an exception. Opened bottles from bundle orders are not eligible for refund.

 

What Is NOT Covered

The following are not eligible for refunds:

●     Opened bottles from multi-bottle bundles or quantity discount orders

●     Orders from repeat customers who have previously received a refund

●     "Change of mind" returns where product was not used as directed

●     Requests made after the 60-day window has expired

●     Products purchased from unauthorized sellers

●     Reshipments (see Reshipment Policy below)

 

Lost Package & Delivery Disputes

If your package does not arrive, contact us at support@dearapothecary.com with your order number. We review each case individually and may offer a reshipment at our discretion.

●     No delivery scan: If tracking shows no delivery for 10+ business days past expected delivery, or shows "Returned to Sender," you may be eligible for a reshipment.

●     Tracking shows "Delivered": We may still offer a reshipment at our discretion. We recommend first checking with neighbors, building management, or filing a claim with USPS.

●     Multiple lost package claims: Repeated claims from the same customer, address, or payment method will trigger an account review and may result in denial of future reshipments or account suspension.

 

Return to Sender & Address Errors

Customers are responsible for providing accurate shipping information at checkout. If a package is returned to us due to an incorrect address, refusal, or failure to claim, the following applies:

●     Refund option: We will refund the product price minus the original shipping cost and any return carrier fees charged to us.

●     Reshipment option: We will reship your order, but you must cover the new shipping cost. Reshipped orders due to address errors are final sale.

●     Address changes: Must be submitted within 2 hours of order placement. Orders already transmitted to fulfillment cannot be modified.

 

Please double-check your shipping address at checkout. If a package is returned due to an incorrect address, you are responsible for reshipping costs, or your refund will be reduced by shipping fees.

 

Reshipment Policy

Reshipments are offered as a one-time courtesy and are subject to the following terms:

●     All reshipments are final sale. No refunds, returns, exchanges, or satisfaction guarantee claims may be made on any reshipment.

●     One reshipment per customer lifetime. Each customer is eligible for only one (1) reshipment regardless of order history.

●     Exceptions at management discretion. We review each situation individually, but reshipments beyond the one-time courtesy are not guaranteed.

 

Adverse Reactions & Medical Claims

Your safety is our priority. If you experience an adverse reaction, contact us immediately. These situations are reviewed individually.

 

Documentation Requirements:

If you cite a medical reason or doctor's advice as the basis for your refund request:

●     Written statement from a licensed healthcare provider (MD, DO, ND, NP, or PA) on official letterhead or via patient portal message

●     Statement must describe the adverse reaction and confirm a discussion occurred between you and your provider

●     Statement must be dated within 30 days of your refund request

 

"My doctor told me to stop" without supporting documentation does not qualify for a medical exemption. Requests without required documentation will be reviewed under standard policy terms.

 

Refund Abuse & Fraud Policy

To protect customers who purchase in good faith, Dear Apothecary reserves the right to refuse refunds and permanently ban accounts in cases of suspected abuse, including:

●     Multiple refund requests from the same customer, household, or payment method

●     Pattern of ordering and returning across multiple accounts or addresses

●     Filing a chargeback without first contacting our support team

●     False claims of non-delivery, damage, or adverse reactions

●     Fabricated or post-hoc medical documentation

●     Multiple lost package claims

●     Reselling or redistributing products obtained through refund schemes

 

Chargeback Policy

Customers who file chargebacks without first attempting resolution through our support team will be permanently banned from future purchases. We maintain detailed transaction records and will contest all fraudulent chargebacks. Customers who file chargebacks on orders where tracking confirms delivery, or on reshipments, will be reported to fraud prevention services.

 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days at support@dearapothecary.com with photos. We will promptly replace or refund the affected items at no cost to you.

 

How to Request a Refund

1. Contact us at support@dearapothecary.com with your order number and reason for the request

2. Receive authorization (do not ship returns without approval)

3. Ship remaining product to the address provided, at your expense, with tracking

4. Refund processed within 5–7 business days of approval or receiving the return

 

Return Address (authorized returns only):

Returns at Dear Apothecary

8152 S. Welby Park Dr. STE B

West Jordan, UT 84088

 

Subscription Cancellations & Refunds

Subscription orders can be canceled at any time before your next billing date:

●     Log in at dearapothecary.com/tools/recurring/get-subscription-access

●     Use the "Manage Subscription" link in any subscription email

●     Contact support@dearapothecary.com

 

Important: Once a subscription renewal has been processed and transmitted to fulfillment, it cannot be canceled. Orders in fulfillment follow our standard return policy.

 

First Subscription Shipment: If you are a first-time customer, your initial shipment is eligible for our 60-Day Satisfaction Guarantee under the same terms as a one-time purchase. If the product does not agree with you (digestive discomfort, sensitivity), contact us; the 30-day usage requirement does not apply to compatibility issues.

 

Subsequent Shipments: All subscription renewals are final sale. If you experience a compatibility issue with a product you previously tolerated, contact us and we will review individually. Approved refunds will have actual shipping costs deducted.

 

Contact

Email: support@dearapothecary.com

 

Phone support is available by request for complex issues. Include your order number in all correspondence.

 

These policies protect customers who purchase in good faith. Refund abuse increases costs that would otherwise be passed on to honest customers. Dear Apothecary reserves the right to update this policy at any time. The policy in effect at the time of your purchase applies to your order.