Help Center
Ingredients
Are your supplements natural?
Yes. Our formulas are made using natural, plant-based ingredients with no artificial fillers, preservatives, or additives. We prioritize purity and sustainability in every product.
Where are your products made?
All of our supplements are formulated and manufactured in certified facilities in the USA, following Good Manufacturing Practices (GMP).
Are your products vegan or gluten-free?
Many of our supplements are vegan and gluten-free. Please refer to individual product pages for specific dietary certifications and ingredient details.
Product Information
How should I take these supplements?
Each product label includes specific dosage instructions. Most of our supplements are designed for daily use. For best results, take consistently at the same time each day.
Can I take multiple products together?
Yes. Our formulas are designed to be taken alone or combined. We recommend starting with one or two products to see how your body responds, then adjusting as needed.
How long until I notice results?
Results may vary. Some users notice subtle effects within days, while others experience full benefits after consistent use for 2–4 weeks.
Can I take these while pregnant or nursing?
We recommend consulting your healthcare provider before using any supplements while pregnant, breastfeeding, or if you have a medical condition.
Returns, Cancellations & Payment
What payments are accepted?
We accept all major credit cards as well as offering express checkout.
Do you offer refunds or exchanges?
30-Day Money-Back Guarantee (for SMS subscribers only)
We stand behind our products with a 30-day money-back guarantee for first-time customers. To be eligible for a refund, customers must have subscribed to our SMS list at the time of purchase and must not have opted out of SMS communications at the time the refund is requested. This allows us to verify and cross-reference your order with our system.
If you’re not satisfied, just contact us within 30 days of receiving your order—we’ll take care of the rest.
Due to the nature of our products, we cannot resell items once they have left our hands. This is to ensure the highest standards of safety, freshness, and product integrity for all of our customers. Supplements can be sensitive to handling and storage conditions, and accepting returns would compromise our strict quality control and health protocols. Also, because our supplements are made fresh to order and classified as food products, we are unable to accept returns or offer refunds under normal circumstances. All sales are final unless otherwise stated (see above).
That said, your well-being is our top priority. If you experience an adverse reaction—such as an allergy or the product simply doesn’t sit well with you—please contact us. We review these situations individually and will always do our best to make things right.
For damaged or incorrect products:
If your order arrives damaged, defective, or incorrect, please email us at support@dearapothecary.com right away. We’ll promptly review the issue and work to resolve it.
Shipping
How do I track my order?
You can track your order using our Order Tracker. Please allow 1-2 business days (not including weekends) for your order to process for shipment. When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info.
Where do you ship?
We currently ship to the United States only.
How much is shipping?
We offer free shipping for all US orders over $65 USD. Shipping rates are calculated based on package weight and destination. We offer express shipping in the US for additional fees as well.
Do you offer expedited shipping?
Yes, we offer 2-Day expedited shipping for additional fees in the US!
Keep in mind that once you place your order, it can take up to 3-5 business days for your order to process and ship.
Please allow for additional processing time around major sales or during holidays.
Do I need to be home when my order arrives?
No you don't! Our shipping carriers do not require a signature for any type of Dear Apothecary package delivery.
My package is lost - what should I do?
No need to worry! Shipping carriers will sometimes mark an item as delivered but it may take a little extra time for them to get it to you.
If it's been more than 24 hours after you’ve received a notice of delivery and can’t seem to find your package, contact us at support@dearapothecary.com and we’ll be happy to help.
Will my orders be forwarded if I move?
USPS does provide mail forwarding. However, we can only guarantee delivery to the shipping address we have on file. Check this out for more info on how to change your shipping address!
Do you ship to PO boxes?
Yes* - we do ship to PO Boxes! Always double check your address before placing your order!
Subscriptions
Can I purchase products without subscribing?
Absolutely! Whether you want to get a single order or a bundle, all of our products are available to purchase without a subscription on our website.
Can I add to my subscription?
Absolutely! When you log in to your account, you can select "Edit" under the “Subscriptions” section of your account and add your selected choice of products.
How do I cancel my subscription?
We hate to see you go, but we get that sometimes these things don't work out. You can cancel your subscription by:
Logging in to your account dashboard.
If you still need help, you can always reach out to us at support@dearapothecary.com.
Are there any subscription cancellation fees?
There are no cancellation fees! We want to make this as painless and straight-forward as possible. You can cancel your subscription in your account dashboard.
PLEASE NOTE: If you do want to cancel, please do so no later than midnight the night before your order is set to renew.